Refund and Returns Policy
At Echoes of DJ SKY Official Merchandise, we value your satisfaction and aim to provide you with high-quality products. If for any reason you are not entirely satisfied with your purchase, please review our policy below:
Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, unwashed, and in their original packaging with all tags attached.
- To initiate a return, please contact our support team at djskymix256@gmail.com with your order number and details of the product you wish to return.
Refunds
- Once we receive and inspect your returned item, we will notify you of the status of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable.
Exchanges
- We only replace items if they are defective, damaged, or the wrong size/color was sent.
- For exchanges, please contact us within 7 days of receiving your order.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Discounted or clearance items
- Digital products (e.g., downloadable music or media)
Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us at:
Email: djskymix256@gmail.com
Phone: +256701637952
Account & Data Deletion
You have the right to request deletion of your account and associated personal data at any time.
To delete your data:
- Send an email to djskymix256@gmail.com with the subject line Delete My Account.
- Include the email address or username linked to your account.
- We will confirm and permanently delete your account and data within 7 business days.
